iPhone Not Detected by iGlide
If your iPhone does not appear in iGlide's device list, work through the causes below in order. Most are fixed in under 5 minutes.
Common Causes
iTunes not installed (Windows)
For the most reliable driver setup on Windows, install iTunes from Apple's official website
Charge-only USB cable
Use original Apple Lightning or USB-C cable
Unsupported iOS version
iOS 17.0–17.4 not supported — upgrade to 17.5+
Cached connection error
Restart iPhone and computer, reconnect
Full Troubleshooting Steps
- 1
Check iTunes installation (Windows)
Open Settings → Apps and search for iTunes. For the most reliable driver setup on Windows, install iTunes from Apple’s official website. macOS users skip this step.
- 2
Enable Developer Mode (iOS 16+)
Connect iPhone to computer. Go to Settings → Privacy & Security → scroll to bottom → Developer Mode → toggle ON → restart → confirm Turn On after reboot.
- 3
Accept Trust on iPhone
When connected, tap Trust when prompted and enter your passcode. If the prompt never appeared or you tapped Don't Trust: Settings → General → Transfer or Reset iPhone → Reset → Reset Location & Privacy → reconnect.
- 4
Try a different USB cable and port
Use the original Apple cable. Connect directly to a computer USB port (not a hub, dock, or extension). Verify the cable can transfer data by checking if iTunes or Finder recognizes the phone.
- 5
Verify iOS version
Settings → General → About → iOS Version. If it shows 17.0, 17.1, 17.2, 17.3, or 17.4 — update to iOS 17.5 or later. These versions are not supported by iGlide.
- 6
Restart both devices
Restart your iPhone fully (hold Side + Volume Down → slide to power off). Restart your computer. Reconnect and try again.
- 7
Reinstall Apple drivers (Windows deep fix)
Uninstall iTunes and all Apple software. Restart. Reinstall iTunes from apple.com. This clears any corrupted driver state.
Full guide →
Related Questions
Related Questions
Still need help?
Contact our support team and include your device model, iOS version, Windows or macOS version, screenshots of any error, and the steps you have already tried.
Contact Supportsupport@isyncapp.com — responds within one business day